FAQ

Uniquely Designed -
Individually Handcrafted

Gemstone
Cabochons

 Fossil Jewelry

Men's Jewelry

Shipping &
Returns Policy

Frequently Asked Questions

• About Our Products & Shopping on Our Site
• About Our Free Jewelry Contests

• About Jewelry Terms
• About How Our Jewelry is Made

Don't see an answer to your question?  Contact us.

Questions About Our Products & Shopping on Our Site

I don't have a PayPal account can I still make a purchase?
Yes you can!  When you go through check out you will be asked if you have a PayPal account if the answer is no you will then be directed to enter your credit card information. 

What are your shipping and return policies?  See our policies page.

Do you ship outside the U.S. and Canada? Yes we do.  Click here for more info.

Can I custom order matching pieces such as a matching bracelet or earrings for a necklace on the site?
You can order pieces to match although sometimes certain beads or clasps are no longer available. Contact us

Can I order more than one of the same item?
Most of the pieces shown on our site are one-of-a-kind. Which means there is only one of that item, so please do not order more than one. Exceptions are the chains and cord necklaces, pendant accessories and donut bails which can be ordered in any quantity, occasionally more than one of a certain type of pendant such as the orthoceras fossil pendants or Murano glass pendants may be available. Also items ordered by style like our Turbo Pearl Rings and Pearl Flower Rings which are made to the customers size.

Where are the prices and "add to cart" buttons?
Just click on the jewelry images on our site and you will be redirected to a page with an enlarged image, detailed description, price and "add to cart" button.

I ordered a cord necklace and do not see the order information when I am checking out, did my information reach you?
Some of our items like cord necklaces allow the customer  to chose the length or color of an item using an "Order Form" which is submitted before check out. That order form is sent to the webmaster at Leeleeko and does not appear at the PayPal check out.

How can I find the right length or size bracelet for myself or for a gift? 
Go to Leeleeko Jewelry & Measurements for an explanation of how our jewelry is measured and how to find the correct size necklace, bracelet, pendant or earrings.  If you are looking for a gift but unsure of the size, our Gift Certificate is a nice option.

I absolutely love a piece of jewelry on your site, but it's the wrong size. Can it be adjusted?
It may be possible to lengthen or shorten an item but not always.  Contact us with your specific request, most adjustments are free of charge.

I have an object (such as a loose gemstone etc.) can you make it into a piece of jewelry for me?
Custom orders are welcome and we have made many items for customers incorporating beads, stones or other objects the customer has supplied. Contact us with your request.

Can you make a custom piece of jewelry for me from one of your cabochons?
Yes, we can. If you see a cab you like or are looking for a particular stone for a pendant or other piece of jewelry, custom orders are welcome.  Contact us with your request.

Are custom orders more expensive?
There is no extra charge for custom orders, but the minimum order is $25 for new customers. Our pieces are one of a kind, we charge the same price for a custom piece as we would normally sell that piece for on our site. This means that a ready made piece and a custom order piece using the same materials would both cost the same.

Is there a long wait for custom orders?
Custom order can ship in as little as one day or may take much longer.  Sometimes customers want a specific material which we have to locate or place a large wholesale order which adds to the waiting period.  When you contact us with your request, we will give you a timeframe.

Do you custom make cabochons?
We will make custom cabochons if the material is available. Our site may show all cabochons of a certain gemstone as sold, but we may still have more of the rough stone on hand to make more cabs.

If an item is marked sold is it still available?
No, it is not. Although, it may be possible to custom order a similar item if materials are available. Contact us

How do I clean and care for my jewelry?
See our How to Clean and Care for Your Jewelry page.

Help, I Am Having Trouble Ordering Online
If you are having trouble ordering online please contact us.
 

Questions About Jewelry Terms

What is sterling silver?
Silver, even fully work-hardened, gradually re-crystallizes and softens at room temperature.  Alloys are added to make it harder, stronger, and less susceptible to scratching and marring.  Sterling silver (or 925 silver) is the best copper-silver alloy and is 92.5% silver and 7.5% copper.  Some people claim sterling silver earrings are hypo-allergenic, it depends on the allergy.  Most people have a problem with nickel and sterling would not bother them.  If you have a problem with copper you may not be able to wear them.  If you find that sterling silver bothers your ears you may have to stick to gold or titanium.

What is 14k gold filled?
The term gold filled means that a layer of gold has been applied to a base metal. This layer is many times thicker than gold plate. It is more economical than solid gold but will not wear away or tarnish like gold plate.

What is fine silver?
Fine silver is 99.9% silver, while sterling is 92.5%.

What is vermeil gold?
Vermeil gold is a 22k layer of gold applied to sterling silver.  It is often used on Bali beads & clasps.

What is PMC? Click here for explanation.

What is Polymer Clay? Click here for explanation.

What is millefiore? Click here for explanation.

What is a bail?
A bail is the part of a pendant that a chain, slide or beaded necklace passes through.

What is a cabochon?
A cabochon is a shaped and polished gemstone which is used for jewelry other than a faceted stone or a bead. Cabochons have one smooth curved or domed surface. They come in a large variety of shapes, most commonly round or oval. They can also be teardrop, rectangular, freeform, etc. A cabochon can also be made from other materials such as glass.

What does faceted mean?
A faceted gemstone that has a number of flat surfaces or planes as opposed to the one smooth surface of a cabochon. This can refer to other materials such as crystal glass.

What is the difference between wirework and wire wrapped jewelry ?
Wirework and wire wrapped jewelry are both created using wire. Wire wrapping is a type of wirework the terms are sometimes used interchangeably.  Wire wrapped jewelry is created only with wire and gemstones are held in place by the wire itself, there is no solder or glue used in the process. There are some types of wirework which do use solder, however at present Leeleeko Jewelry does not use this technique.  Recently with dichroic glass it has become popular for a channel or groove to be made along the edge of a glass cabochon for a wire to be inserted.  This technique was developed for people who don't know how to wire wrap.  If you know how to wire wrap no groove is needed and our jewelry is never made using a groove.

What is fabricated metal jewelry or metal smithing?
Fabricated metal jewelry covers a lot of territory.  There are so many different types of techniques we can't begin to tell you about all of them.  On our site we use the terms for our sterling silver jewelry which is creating using solder and silver sheet as opposed to our wire wrapped jewelry.

What is the difference between pearl and mother of pearl?  Click here for information about pearls.

Questions About How Our Jewelry is Made

What gauge and hardness of wire do you use for wire working?
I like to use dead soft wire for most of my pieces as I mainly manipulate the wire with my hands and fingers.  I use a variety of gauges from 18 to 22.